Change of Mind Returns
If you have changed your mind about a product, we are happy to offer a full refund under the following conditions:
- The product is unopened, unused, and in a re-sellable condition.
- The return is made within 14 days of the original purchase date.
- Proof of purchase (such as a receipt or order confirmation) is provided.
Please note: Returns must be made in person at one of our locations, and goods inspections can be carried out by our Front of House Team.
Product Reactions
We understand that everyone’s skin is unique, and occasionally, a product may not suit you. In the event of a suspected allergic reaction:
- Please contact us immediately with details of the reaction and any relevant photos or medical information. We will also ask you to arrange a review appointment in one of our clinics.
- These cases will be reviewed individually, and while refunds are not guaranteed, we are committed to offering medical support and guidance to ensure your well-being.