Privacy Policy
Last updated: 21st February 2025
This Privacy Policy outlines our policies and procedures on the collection, use, and disclosure of your information when you use our service (www.storyclinics.com). It explains your privacy rights and how the law protects you. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Definitions
For the purposes of this Privacy Policy:
- Account: A unique account created for you to access our services.
- Affiliate: Entities under common control, sharing 50% or more ownership.
- Cookies: Small files stored on your device to track your browsing activity.
- Device: Any device capable of accessing the Service, such as a phone or tablet.
- Personal Data: Information that identifies or can identify an individual.
- Service Provider: Third parties processing data on behalf of The Academy Clinic.
- Usage Data: Automatically collected data about your interactions with our Service.
- Website: The Academy Clinic website, accessible at www.storyclinics.com
- You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Who are we?
We are Story Clinics, a sister brand of Harley Academy Limited.
- Address: 5th Floor, Jasper House, 4-6 Copthall Avenue, London, EC2R 7DA
- Contact Email: privacy@storyclinics.com
Data We Collect
1. Information You Provide
- Identity Data: Name, email, gender
- Contact Data: Phone numbers, billing and email addresses.
- Financial Data: Payment card and bank details.
- Transaction Data: Details of payments to/from you.
- Profile Data: Username, password, preferences, and feedback.
- Health Data: Medical history, allergies, lifestyle factors (only with explicit consent).
2. Information Collected Automatically
- Usage Data: Pages viewed, session durations, and interaction metrics.
- Device Data: Browser type, operating system, IP address, and device details.
- Cookies: Collected for analytics and service improvement purposes.
3. Aggregated Data
Aggregated data (statistical or demographic) that cannot identify you.
How We Collect Your Data
- Direct Interactions: Through inquiries, sign-ups, and forms.
- Automated Technologies: Using cookies and similar technologies.
- Third Parties: Analytics tools like Google Analytics.
How We Use Your Data
| Purpose | Data Types | Legal Basis |
|---|---|---|
| To register you as a client | Identity, Contact | Performance of a contract |
| To provide our services | Identity, Financial, Profile, Health | Performance of a contract, Consent |
| To manage payments | Identity, Financial | Performance of a contract, Legitimate interests |
| To send marketing communications | Identity, Contact | Consent |
| To improve services | Usage, Technical | Legitimate interests |
Special Category Data
In light of the services which we provide to You, it will often be necessary for us to use information about your health. Even in the broadest sense of the word, ‘health’ information is a special category of personal data which requires us to have an additional lawful basis for using this information. Where we use information about your health for the purpose of providing our services to you (or in preparation for us to provide services to you), the additional lawful basis on which we shall rely will be that such use is necessary in order for us to provide you with health care or treatment.
You may be asked to provide details that impact potential treatments and products. Including medications, medical history, allergies, lifestyle factors such as occupation and travel plans, medical treatments and ongoing concerns. This data is stored securely and only used when advising you on suitable treatments.
With the exception of Health Data, we do not collect any other Special Categories of Personal Data about you (this includes details about religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, genetic or biometric data). Nor do we collect any information about criminal convictions and offences.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
If the information we have stored needs updating, please inform us by email info@storyclinics.com
We may process data for more than one lawful ground depending on the specific purpose for which we are using data. Please contact us if You want further details about the specific legal ground we are relying on to process your data.
Where we need to collect data by law, or under the terms of a contract and You do not provide that data when requested, we may not be able to fulfil the contract. In this case, we may have to cancel a service you have with us.
Data Sharing
We share data as necessary with:
- Affiliates: The Academy Clinic and Harley Academy Limited
- Service Providers: Cliniko (clinic management), Design MC (website hosting), Zettle (payment collection)
- Legal Obligations: Regulatory authorities when required by law.
Appropriate safeguards are in place for any data transfers outside the UK/EEA.
Data Retention
We retain your data only for as long as necessary:
- Personal Data: For service provision or as required by law.
- Usage Data: For a shorter duration unless needed for security purposes.
Your Legal Rights
You have the right to:
- Access: Request copies of your data.
- Rectification: Correct inaccuracies in your data.
- Erasure: Request deletion of your data (subject to legal exceptions).
- Restriction: Limit processing of your data.
- Data Portability: Receive your data in a structured format.
- Withdraw Consent: Opt-out of marketing or data collection activities.
To exercise these rights, email us at info@storyclinics.com
Data Security
We implement robust security measures to protect your data. If a breach occurs, affected parties and regulators will be notified promptly.
Cookies and Third-Party Tools
We use cookies to improve functionality and gather analytics. You can manage or disable cookies in your browser settings. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our Service features may not work properly without cookies. Most browsers accept cookies automatically but allow You to disable them. For more information about cookies visit https://www.allaboutcookies.org.
Information About Your Location
From your IP address, we can tell generally where You are when You are accessing our Service, such as which city. We start by choosing a location for You based on the IP address of your internet connection. You can update or remove this location at any time by logging in to your account on the Service.
Personal Data and Information Third Parties Collect Automatically
Third-Party Cookies for Site Use Analysis
We use third parties such as Google to help us analyse how people are using our Service. We also use the Google Analytics service to provide us with demographic data about our Hosts and Members, such as age and gender. Google uses a cookie that can be recognised by Google or its affiliate DoubleClick when You visit other websites. For more information about how Google collects, uses, and shares your information, please visit the Google Privacy Policy-Partners website at https://www.google.com/policies/privacy/partners/.
Third-Party Cookies Used to Target Ads on Other Websites
“Beacons” are transparent pixel images that are used in collecting information about website usage across websites and over time. Our Hosts may use their own or third-party cookies or beacons to target Host ads to You when You visit other websites. Our Hosts may also work with other companies who use their cookies or beacons to target third-party ads to You on other websites based on your prior visits to the Host’s Network on our website Service. This is called online behavioural advertising (“OBA”) because You receive ads based on your prior online behaviour. We do not have access to these cookies; it is third parties who engage in OBA.
Data Protection Legislation
Our use of your personal data is subject to the data protection laws applicable in the United Kingdom, including the UK GDPR; the Data Protection Act 2018 (and regulations made thereunder) (DPA 2018); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) and the ePrivacy Directive (2002/58/EC) as amended and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of Personal Data (including, without limitation, the privacy of electronic communications) and the guidance and codes of practice issued by the Commissioner or other relevant regulatory authority which are applicable to a party.
Who Do We Share Your Data With?
We may share your data within Story Clinics sister brands, The Academy Clinic and Harley Academy Limited (i.e. our officers, staff and contractors) and with our service providers; for example, to service your requests or provide You with information. We may also share your data if a change happens in our business such as a merger or acquisition. If that happens, the new owners may use your data in the same way as set out in this Privacy Policy.
We may also share your data with service providers whom we engage to help us run our business or deliver our services to you.
We may also share any data you place on our platform with other users of our platform.
We may also share your data with other organisations or individuals when it is reasonably necessary to:
- Meet any applicable law, regulation, legal process or request of a suitable governmental body or public authority e.g. under a relevant court production order
- Enforce applicable legal terms and conditions or our other legal rights, including investigation of potential violations
- Protect against or prevent harm to the rights, property or safety of Story Clinics as required or permitted by law.
When we share personal data with third parties, we will ensure that we only share the minimum necessary, that appropriate safeguards are in place and that such recipients are bound by appropriate confidentiality obligations.
Your activity on Our Service in accordance with their Privacy Policies:
- Cliniko (Clinic management software)
- Design MC (Website platform host)
- Adyen (Payment processing)
- Stripe (Payment processing)
Where Is Your Data Stored And Processed?
We will process and store your data on the Website/Application servers, email and other servers and equipment that are needed to provide the services and platform as applicable.
We do not ordinarily transfer your data outside of the country or region from which You access our services. That is either the UK or European Economic Area. However, we may transfer your data outside of your country or region as follows:
Analytics Providers
Our service providers, such as Google Analytics (Google Inc. and its affiliates), may process your data in the course of providing analytical information to us about the use of the Website. These service providers may collect and/or transfer your data outside of the UK or European Economic Area. For more information on how Google Analytics processes your data, You can visit here: https://support.google.com/analytics/answer/6004245?hl=en-GB
Service Providers
Sometimes our service providers are based outside of the EEA or UK. Whenever we transfer data out of the EEA or UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer data to countries that have been deemed to provide an adequate level of protection for data; or
- Where we use certain service providers, we may use specific contracts approved by the UK Information Commissioner which give personal data the same protection it has in the UK.
What Direct Marketing Do We Conduct?
If You provide your contact details, we might contact You individually in the future if we think that our services may be of interest to you. If we think it appropriate, we might also add You to our regular email marketing list.
You can ask us to remove your personal details from our marketing lists using the contact details listed at the top of this Privacy Policy.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.
Your Legal Rights
Under certain circumstances, You have rights under data protection laws in relation to your personal data.
- Request access to your personal data (commonly known as a “data subject access request”).
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data in certain circumstances.
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data in certain circumstances.
- Request the transfer of your personal data to You or a third party in a machine-readable format.
- Withdraw consent at any time where we are relying on consent to process your personal data.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns in the first instance.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us. We have put in place appropriate security measures to prevent data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to data to those of our staff and other third parties who have a business need to know. They will only process data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data breach and will notify You and any applicable regulator of any breach where we are legally required to do so.
Children’s Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If You have any questions about this Privacy Policy, You can contact us:
- By email: privacy@storyclinics.com
- By mail: Story Clinics of 5th Floor Jasper House, 4-6 Copthall Avenue, London, EC2R 7DA.
| Purpose / Activity | Type of Data | Lawful Basis for Processing (including basis of legitimate interest) |
|---|---|---|
| To register You as a new client |
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| To perform the contract and provide You with services: – Manage payments, fees and charges – Collect and recover money owed to us |
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| To operate our platform and provide our platform services |
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| To manage our relationship with You which will include: – Notifying You about changes to our terms or privacy policy – Asking You to provide feedback on our services |
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| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
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| To deliver relevant website content and advertisements to You and measure or understand the effectiveness of the advertising we serve to You |
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| To use data analytics to improve the Website, services, platform, marketing, customer relationships and experiences |
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